Terms And Conditions

Colliers Wood Carpet Cleaning Terms and Conditions

These Terms and Conditions govern the provision of carpet and related cleaning services by Colliers Wood Carpet Cleaning to residential and commercial customers. By booking or using any of our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.

1. Definitions

In these Terms and Conditions, the following definitions apply:

Service Provider refers to Colliers Wood Carpet Cleaning.

Client refers to any individual, company or organisation requesting or receiving services from the Service Provider.

Premises refers to the property or location where the services are to be carried out.

Services refers to carpet cleaning and any additional cleaning work agreed between the Client and the Service Provider, such as upholstery cleaning, rug cleaning, mattress cleaning, or end of tenancy carpet cleaning.

2. Scope of Services

The Service Provider offers professional carpet and related cleaning services within Colliers Wood and surrounding areas, subject to availability. The specific services to be performed will be agreed at the time of booking based on the Client's requirements, the size and type of the areas to be cleaned, and any special conditions at the premises.

The Service Provider reserves the right to refuse any job that is unsafe, unsuitable, or beyond the reasonable capability of our staff or equipment. This includes but is not limited to areas with hazardous materials, infestation, structural instability, or where access is not reasonably safe or permitted.

3. Booking Process

Bookings may be requested by the Client through the Service Provider's designated booking channels as advised on its promotional materials or website. A booking is not confirmed until the Service Provider has provided explicit confirmation of the date, time, and estimated price.

The Client must provide accurate information at the time of booking, including property type, size of the areas or items to be cleaned, parking conditions, floor level, and any access restrictions or special requirements. The Service Provider may adjust the quoted price or refuse to proceed with the work if the information provided is incomplete or inaccurate.

Some bookings may require a visit or remote assessment before a final quote is issued. Any indication of price given before such assessment is an estimate only and is subject to change.

The Client is responsible for ensuring that an authorised person is present at the premises at the arranged time to grant access and discuss any specific needs or concerns related to the service.

4. Pricing and Estimates

Prices are usually provided on the basis of room sizes, number of items, or overall job description as agreed at the time of booking. All prices are provided in pounds sterling and may be subject to applicable taxes as required by law.

Unless otherwise stated, quoted prices include labour, use of cleaning equipment and solutions, and standard waste removal associated with the cleaning process. Additional charges may apply for:

Heavily soiled areas or items requiring extra time or products.

Access difficulties, such as lack of lift access to higher floors or long distances from parking to the premises.

Emergency, out-of-hours, or same-day service where specifically requested.

The Service Provider will inform the Client of any necessary price adjustments before commencing work wherever reasonably possible. If the Client does not accept the revised price, the Service Provider may cancel the booking without further obligation, and any pre-paid amounts for services not provided will be refunded, subject to the cancellation terms below.

5. Payments and Invoicing

Payment terms will be confirmed at the time of booking. The Service Provider may require full or partial payment in advance, or payment immediately on completion of the service.

Accepted methods of payment will be communicated to the Client during the booking process. The Client must ensure that payment is made in full in accordance with the agreed terms.

For commercial Clients or regular contracts, invoicing arrangements may be agreed separately. Invoices are payable by the due date stated on the invoice. The Service Provider reserves the right to charge interest and reasonable administration fees on overdue amounts, in accordance with applicable UK law.

Failure to pay for services rendered may result in suspension of further work, legal recovery action, and the addition of collection costs and statutory interest to the outstanding balance.

6. Client Obligations

The Client agrees to:

Provide clear and safe access to the premises and the areas or items to be cleaned.

Ensure that electricity, hot water, and adequate lighting are available during the service.

Remove small items, fragile objects, valuables, and personal belongings from the areas to be cleaned before the arrival of the cleaning team.

Inform the Service Provider in advance of any known hazards, delicate materials, loose fittings, or special care instructions relating to the carpets, rugs, upholstery, or other surfaces.

The Service Provider is not responsible for moving bulky or heavy furniture, appliances, or personal items unless expressly agreed in advance. If the Client requests assistance with moving such items, this may be provided at the cleaning team's discretion and at the Client's risk.

7. Cancellations, Rescheduling and Access

If the Client wishes to cancel or reschedule a booking, the Client must provide reasonable notice prior to the scheduled appointment time, as specified by the Service Provider at the time of booking.

The Service Provider reserves the right to charge a cancellation fee if adequate notice is not given or if the cleaning team arrives at the premises and is unable to gain access through no fault of the Service Provider. Such a fee may reflect travel time, administrative costs, and loss of opportunity.

If the Service Provider needs to cancel or reschedule a booking due to staff illness, equipment failure, severe weather, or other unforeseen circumstances, the Client will be offered the next available appointment time. The Service Provider will not be liable for any indirect losses or costs incurred by the Client due to such changes, but any pre-paid amounts for services not performed will be refunded or credited.

8. Service Performance and Results

The Service Provider will perform the services with reasonable skill and care, using professional equipment and cleaning solutions suitable for the type of carpets and furnishings specified by the Client.

While every effort is made to achieve the best possible results, the Service Provider cannot guarantee that all stains, marks, odours, or wear will be completely removed. The effectiveness of carpet cleaning depends on factors such as the age and type of fibres, previous cleaning or treatment, the nature and duration of stains, and general condition.

The Client acknowledges that certain stains, such as those from permanent dyes, paint, or chemical damage, may be impossible to remove fully and that some wear, fading, or pile distortion may remain visible after cleaning.

The Client should check the completed work as soon as reasonably possible. If the Client is dissatisfied with any aspect of the service, the Client must notify the Service Provider promptly so that any reasonable remedial work can be discussed. Complaints raised more than a reasonable period after completion, or after further occupation or use of the premises, may not be accepted as evidence of the original service quality.

9. Liability and Limitations

The Service Provider holds appropriate insurance for its activities and will take reasonable care to avoid causing damage. However, the Service Provider's liability is limited as follows:

The Service Provider will not be liable for pre-existing damage, wear, discolouration, shrinkage, loose seams, or defects in carpets, rugs or upholstery, nor for damage arising from hidden conditions or the Client's failure to disclose relevant information.

Where the Service Provider agrees that damage has been caused directly by its negligence, liability will be limited to the reasonable cost of repair or cleaning, or the current value of the damaged item, whichever is lower, taking into account age, condition, and fair wear and tear.

The Service Provider shall not be liable for any indirect, consequential, or economic loss, including but not limited to loss of profit, loss of opportunity, or costs arising from business interruption.

Nothing in these Terms and Conditions excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under UK law.

10. Health, Safety and Access

The Service Provider follows reasonable health and safety practices and uses cleaning solutions in accordance with manufacturers' guidelines and applicable regulations.

The Client agrees to keep children, vulnerable individuals, and pets away from the working area and equipment during the service and until carpets and furnishings are fully dry and safe to use. The Client is responsible for any injury or incident arising from failure to comply with this requirement.

The Service Provider may refuse to work in any area that it deems unsafe or where access is obstructed. In such circumstances, the Client may still be liable for a call-out or partial cancellation fee, depending on the circumstances.

11. Waste Handling and Environmental Compliance

The Service Provider complies with applicable UK waste and environmental regulations relating to the handling of waste water, residues, and any other by-products of the cleaning process.

Normal waste generated during the cleaning service, such as used solution containers and minimal solid residues, will be handled and removed by the Service Provider in accordance with its procedures. Where large volumes of waste, special waste, or prohibited substances are present at the premises, the Service Provider may refuse to proceed or may require the Client to arrange appropriate removal and disposal through an authorised waste carrier.

The Client agrees not to request or require the Service Provider to dispose of waste in a manner that would breach local environmental rules, water regulations, or any other applicable legal requirement.

12. Property Access, Parking and Charges

The Client must ensure that there is suitable parking available close to the premises for the Service Provider's vehicle and equipment. Any parking charges or congestion-related fees required for the duration of the service may be added to the Client's invoice where agreed in advance or where unavoidable for the performance of the service.

If the Service Provider cannot park reasonably close to the premises, resulting in additional time or effort being required to carry equipment, an additional charge may apply, which will be explained to the Client as soon as practicable.

13. Force Majeure

The Service Provider shall not be liable for any delay or failure to perform its obligations where such delay or failure is due to causes beyond its reasonable control, including but not limited to extreme weather, natural disasters, fire, flood, strikes, transport disruptions, or actions of third parties.

In such circumstances, the Service Provider may suspend or cancel the affected booking and will seek to rearrange the service at a mutually convenient time. Any pre-paid amounts for services not provided will be refunded or credited.

14. Data Protection and Privacy

The Service Provider processes personal data of Clients in accordance with applicable UK data protection law. Personal information collected during enquiries, bookings, and service delivery is used for managing appointments, invoicing, customer communication, and maintaining service records.

The Service Provider takes reasonable measures to safeguard personal data and does not sell such information to third parties. Information may be shared with trusted partners or service providers where necessary to deliver the service, comply with legal obligations, or recover unpaid fees.

15. Amendments to Terms and Conditions

The Service Provider may update these Terms and Conditions from time to time to reflect changes in law, practice, or service offerings. The latest version will apply to all new bookings made after the date of publication. For ongoing or contract Clients, any material changes will be communicated where reasonably practicable.

By continuing to use the services after any changes to the Terms and Conditions have taken effect, the Client is deemed to have accepted the updated terms.

16. Governing Law and Jurisdiction

These Terms and Conditions, and any non-contractual obligations arising out of or in connection with them, are governed by and construed in accordance with the laws of England and Wales.

Any dispute arising under or in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.

17. Severability

If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful, or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid, lawful, and enforceable. If such modification is not possible, the relevant provision shall be deemed deleted. Any such modification or deletion shall not affect the validity and enforceability of the remaining provisions.

18. Entire Agreement

These Terms and Conditions, together with any written confirmation, quote, or contract issued by the Service Provider and accepted by the Client, constitute the entire agreement between the parties in relation to the services provided. They supersede any prior written or oral agreements, understandings, or arrangements.

No variation of these Terms and Conditions shall be binding unless agreed in writing by the Service Provider.

By placing a booking with Colliers Wood Carpet Cleaning, the Client confirms that they have read, understood, and agree to be bound by these Terms and Conditions.